Jack of All Trade Construction Ltd

Booking and Cancellation Policy

This policy covers consultations, site visits and construction enquiries. Separate written terms set out the scope, price and arrangements for an agreed building project.

Requesting a consultation or site visit

Use our consultation form or contact us by phone or email. A request gives us details to review. An appointment is confirmed when we agree the date, time and type of visit with you.

Requesting a quote is free and carries no obligation. If a survey, specialist visit or other appointment has a charge, we will explain the price, what it covers and any applicable cancellation terms before you agree to book. Please tell us about any access, parking or safety issues that could affect the visit.

Changing or cancelling an appointment

Contact us as soon as you can to cancel or rearrange. Email contact@jackofalltradeconstruction.co.uk or call 07771 729369. Give your name, the appointment date and whether you want to cancel or rebook. There is no cancellation fee for a free consultation or visit. Any charge for cancelling a paid appointment must have been fairly agreed in advance and is subject to your statutory rights.

If we need to cancel, we will let you know and offer a new appointment. If we cancel a paid appointment before providing the service and you choose not to rebook, we will refund any advance payment for that appointment.

Confirming building work

Before work starts, we will set out in writing the agreed scope, price or basis for charging, payment and deposit arrangements, expected timing and how changes will be agreed. Where planning permission or building regulations approval may be required, we will discuss who will arrange it and record the responsibilities relevant to the job. Planning permission and building regulations approval are separate. See GOV.UK building regulations guidance.

Consumer cooling-off rights

If you are a consumer and enter into a qualifying service contract at a distance or off business premises, you generally have 14 days after the contract is made to cancel without giving a reason. The rules depend on the contract and how it was agreed. Contracts for a new building or a substantially new building created by conversion are outside the scope of these regulations to that extent. Certain other exceptions can apply, including specifically requested urgent repairs. We will provide the applicable cancellation information and model form with your contract where required.

Where a cooling-off period applies, we will only start work during it if you expressly request an early start. For an off-premises contract, that request must be made on a durable medium such as email. If you cancel after a valid request and we gave the required information, you may have to pay a proportionate amount for work supplied before cancellation. For a paid service, the right can be lost once it is fully performed if the required request and acknowledgement were given.

How to cancel an agreed contract

Send us a clear statement by email or write to Jack of All Trade Construction Ltd, Osbourne Suite 2.08 Imperial And Whitehall, 23 Colmore Row, Birmingham, B3 2BS. If a statutory cancellation deadline applies, send your notice before it expires. You can use the example below or give notice in your own words.

For a service contract validly cancelled under the statutory cooling-off rules, we make any refund due without undue delay and within 14 days of being informed, using the original payment method unless you agree otherwise. Any permitted charge for work started at your express request will be explained.

Changes or cancellations outside the cooling-off period

Any charge depends on the signed or otherwise agreed terms, the circumstances and applicable law. We will explain any proposed charge and how it was calculated. For consumers, charges must be fair and proportionate, with account taken of costs saved and reasonable steps to reduce direct losses. A deposit is not automatically forfeited.

Consumers keep their statutory rights, including the right to services carried out with reasonable care and skill under the Consumer Rights Act 2015. Business customers should refer to their agreed project terms for cancellation arrangements.

Further guidance is available from Citizens Advice and the Competition and Markets Authority.